Suchthund will happily receive returns within 14 days of you receiving your order. All returns must be sent back with our completed Returns Form. Please allow 1-3 weeks for all returns/exchanges to be processed.

I would like to exchange my item as it is the wrong size. 
We can only accept returned products if they are unused, still in their original packaging and with tags attached. We're not able to offer an exchange on returned items, we will automatically issue a refund to your credit card or PayPal account for the value of the item purchased. You can then choose to go back online and purchase the correct size. E-mail us if you wish to return your product. The Returns Form must be completed and sent back with the returned product. All shipping costs are at the expense of the customer.

I would like to return my product as it isn’t what I thought.
We can only accept returned products if they are unused, still in their original packaging and with tags attached. Once the item has been returned you will be issued a refund for the value of the item. Email our customer service team if you wish to return your product. The Returns Form must be completed and sent back with the returned product. Shipping costs are at the expense of the customer.

The product I ordered is faulty or damaged.
If the item you have purchased is faulty please e-mail us and include your order number with a photo and description of the faulty/damaged product. A customer service team member will then get in touch with you. Please do not send damaged products back without contacting us.

I have received the wrong product. 
If you have received an incorrect item, please e-mail us and include your order number and description of what you have incorrectly received and a customer service team member will get in touch with you.

Will I need to cover the cost of postage back to Suchthund for my return order?
We’ll cover the cost of return postage only if you have received the incorrect product or if your product has arrived damaged or faulty. Unfortunately, we can not cover the cost of shipping for change of mind or size.

We highly recommend you send returned products through registered post with tracking.

It can take a few days for your order to come back to us. We’ll send you an email once we have received your item.


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